Shipping & Returns

Shipping Policy

Alert Services, Inc. does not ship on weekends and holidays. Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. Alert Services Inc.'s shipping and handling charges are based on total weight or package size, and are calculated as determined by freight carriers servicing Alert Services, Inc. Alert Services, Inc. does not guarantee estimated ship times included on the Alert Services, Inc. site, nor does Alert Services, Inc. guarantee any claims made by any carrier.

Shipping & Handling within the Continental United States: Shipping charges and risk of loss are F.O.B. Alert Services and are the responsibility of the purchaser. Shipping and handling will be added to the customers invoice. Although every effort has been made to ensure accuracy, Alert Services, Inc. reserves the right to correct any typographical errors and/or omissions found herein. Pricing is subject to change without notice.

Return Policy: For health reasons we cannot accept returns or exchanges of hygiene, food, or oral stick products. Special order items or custom colors are Non-Returnable. Computer programs, books, and videos must be returned un-opened in the original packaging. Returns for Hazardous, ORMD, Rx, and or regulated products cannot be accepted. Credits will be issued on returns to the original purchaser account only. All returns are subject to a 15% restocking fee. Exchange orders will be invoiced and a credit will be issued when the exchanged item is received by Alert Services in resalable condition. All unauthorized returns are subject to a 15% processing fee and a $10.00 administration fee. (Please see Returns Procedure for instructions)

Returns Procedure: Contact Customer Service @ 800-688-3767, M-F, 8-5 CST for a Return Authorization Number and instructions prior to return. This procedure should be followed for damaged orders as well. Write RA# on the outside of the package(s) and return to:

Alert Services, Inc., 14250 N. Hwy 123, San Marcos, TX 78666. Return shipping will be paid by the customer. Items must be returned within 30 days of receiving RA #. Merchandise being returned due to an error of Alert Services will be returned at our expense. A call tag will be issued and sent to the customer at our expense.

When returning an item(s), it is the responsibility of the customer to ensure the item(s) are properly packaged and protected prior to shipping so that the item is received in resalable condition. Credit will be issued to the original purchaser only after the item is received and it is verified to be in new condition.

Damaged/Shortages: Damaged goods or short shipments must be reported to Alert Services within

24 hours of receipt. If a shipment is visibly damaged please note the damage on the receiving documents prior to signing the documents or refuse the shipment as damaged.

Claims for damage should be filed immediately with the transportation company as they assume all responsibility after merchandise is delivered in good order to them and is receipted for.  In case “concealed damaged” is discovered upon unpacking please report to the transportation company within 48 hours or recovery for the carrier will be LOST. Shortages…Lost…or Missing merchandise please follow these precautionary measures prior to reporting the incident.

  1. Do not sign the receipt ticket if all packages on the Bill of Lading are not received.
  2. Please be sure to review the packing slip…some items may be on backorder…other items may be drop
  3. Check all packages carefully, mark miscellaneous
  4. For summer shipments please be sure to check the warehouse carefully to assure you have all boxes that where shipped.