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Terms of Use Policy

Your use of the www.AlertServices.com web site is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services. These terms and conditions may be changed by Alert Services, Inc., in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site.

Your continued use of the www.AlertServices.com Site following any amendments will constitute agreement to such amendments. Copyright ©2002-2012 Alert Services, Inc. All rights reserved. All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Alert Services, Inc. or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Alert Services, Inc. or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Trademarks Alert Services, Inc. and the Alert Services, Inc. Logo are service marks of Alert Services, Inc. in the United States and other countries. Alert Services, Inc. service marks may not be used in connection with any product or service that is not provided by Alert Services, Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Alert Services, Inc. All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Alert Services, Inc. and these companies.

Making Purchases - If you wish to license or make purchases of products or services described on Alert Services, Inc. site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Alert Services, Inc. will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.

Pricing and Typographical Errors - Due to the nature of the medical supplies and equipment industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Alert Services, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. While we make every attempt to verify prices before charging your credit card, Alert Services, Inc. shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Alert Services, Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price. We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not "match" competitor's pricing or offer price protection.

Order Acceptance Policy - The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Alert Services, Inc. reserves the right at any time after receipt of your order to accept or decline your order. Alert Services, Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in accordance with our order limitation policy. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before shipping any order. Please allow up to 72 hours for order processing for address verification. International and Bulk Orders Please fax to 830-372-1447 or email to orders@alertservices.com for quotation. Please include the following information in your email or fax: • Product part numbers or product description • Quantity per product • Method of payment • Shipping destination • Date required. We will email or fax you a copy of your quotation within 72 hours after we receive your complete inquiry. We reserve the right not to participate in the quoting process. We will only accept wire transfers in advance. Customer is responsible for all border duties and fees.

Disclaimer and Limitation of Liability - All new medical supplies and equipment offered through Alert Services, Inc.’s products are guaranteed against defects for 30 days from the date of the invoice unless stated otherwise. EXCEPT AS EXPRESSLY STATED HEREIN, ALERT SERVICES, INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE ALERT SERVICES, INC. SITE. EXCEPT AS EXPRESSLY STATED HEREIN, ALERT SERVICES, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO ALERT SERVICES, INC. ARISING FROM ANY PRODUCT SOLD ON THE ALERT SERVICES, INC. SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL ALERT SERVICES, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. THE ALERT SERVICES, INC. WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". ALERT SERVICES, INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE ALERT SERVICES, INC. SITE, ITS OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. ALERT SERVICES, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT ALERT SERVICES, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE ALERT SERVICES, INC. SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Payment Methods Credit Cards - We currently accept Visa, Master Card and American Express. Credit card surcharge may be applicable for using your credit card with Alert Services, Inc.. Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed at the time your order is processed and is being readied for shipment. For those orders that are qualified as custom orders and which may require special upholstery, color finish, fabrication lead time, etc., your credit card may be billed in advance to ensure availability of funds. Some custom orders may take up to six (6) weeks to complete.

Wire Transfers, Money Orders, Cashier's Checks, Company Checks, & Personal Checks – Alert Services, Inc. accepts money orders, cashier's checks, personal checks, and company checks only by mail, and only in U.S. Dollars. For checks, money orders or cashier's checks, please allow up to 5 working days after receipt of payment for clearance of funds before the order is processed. Wire transfer orders are processed immediately upon confirmation of receipt of funds in our bank account. Alert Services, Inc. cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Shipping Policy – Alert Services, Inc. does not ship on weekends and holidays. Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. Alert Services Inc.'s shipping and handling charges are based on total weight or package size, and are calculated as determined by freight carriers servicing Alert Services, Inc. Alert Services, Inc. does not guarantee estimated ship times included on the Alert Services, Inc. site, nor does Alert Services, Inc. guarantee any claims made by any carrier.

Sales Taxes – Alert Services, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Texas, California and Arkansas, unless the customer is tax exempt and provides the required tax exempt information to Alert Services, Inc. before ordering. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Fraud Protection – Alert Services, Inc. has designed its online store to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Alert Services, Inc. is committed to data security with respect to information collected on our site. In addition to the industry standard security measures available through your browser called SSL encryption, we have made a practice to call customers in the event of potential problem with your purchase. Also, you may always contact a sales representative over the telephone in case you don't want to provide your credit card information online at 1-800-688-3767. For protection of our Customers, we ship only to the verified billing address or authorized shipping address registered with the Customer's credit card issuer. Authorized shipping address can be obtained upon contact of the credit card issuer. Credit card issuer registers alternative (shipping) address upon customer's authorization in addition to existing billing address for internet deliveries. Please call if you have any questions. To register an alternative address (not the same as billing - for example your office or relative's place of residence), call the toll-free number on the back of your credit card for further assistance.

Privacy Policy At Alert Services, Inc. - We are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience. When you shop at www.alertservices.com, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information and a password. Alert Services, Inc. does not sell or rent your transactional information to others. Alert Services, Inc. uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the user experience. Alert Services, Inc. will occasionally offer special contests and promotions. When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. At Alert Services, Inc. you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server. Please be aware that our site may contain advertisements and links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by the Alert Services, Inc. Privacy Policy. Alert Services, Inc. has no control over the use or disclosure of user data on other sites on the Internet and we recommend that you review the privacy policies of such sites to determine your privacy rights on such sites. Alert Services, Inc. will remain committed to protecting your privacy online. We may change our Privacy Policy from time to time. When such a change is made, we will post the revised Privacy policy on our website so please bookmark this page and check back periodically. Any changes, corrections or updates to your transactional information can be edited during the purchase process.

Security Guarantee – Alert Services, Inc. guarantees that every transaction that you make with us through our web site will be safe. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Once the order is processed, we do not retain your credit card information. We feel confident in making this guarantee because our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal data including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. To use this option, you must have a browser that supports SSL (ex. Microsoft Internet Explorer, AOL, or Netscape Navigator). If you have set up a password protected account with Alert Services, Inc., please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. Alert Services, Inc. can not be held responsible if you disclose your account password to other individuals.

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